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PRIVACY POLICY

Last Updated: September 3, 2026

Mother Plumber LLC (“Mother Plumber,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit motherplumber.com, submit a form, contact us, request plumbing services, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Service address or property location
  • Details about your plumbing needs
  • Appointment or scheduling information
  • Messages, questions, photographs, or other information you submit
  • Communications with Mother Plumber
  • Payment and transaction information when applicable

Please do not submit sensitive personal information through our general website forms unless it is necessary for the service you are requesting.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring website or source
  • Pages viewed
  • Links or buttons selected
  • Date, time, and duration of visits
  • General geographic information
  • Website performance and interaction data
  • Cookie and similar technology identifiers

This information helps us operate, secure, measure, and improve the website.

2. HOW WE USE INFORMATION

We may use collected information to:

  • Respond to questions and service requests
  • Schedule, provide, and follow up on plumbing services
  • Prepare estimates and communicate about proposed or approved work
  • Contact customers about appointments, service updates, or account matters
  • Process payments and maintain transaction records
  • Provide customer support
  • Maintain business and service records
  • Operate, troubleshoot, and improve our website
  • Measure website traffic and marketing performance
  • Protect the website and our business against spam, fraud, misuse, and security threats
  • Comply with legal, regulatory, insurance, and recordkeeping obligations
  • Enforce our agreements and protect our legal rights
  • Send promotional communications when permitted by law and consistent with your choices

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies. These technologies may be required for website operation and security or used to understand website traffic, visitor interactions, and marketing performance.

Depending on your browser and device settings, you may be able to block or delete cookies. Disabling certain cookies may affect the website’s operation or availability.

4. GOOGLE SERVICES

Our website may use Google services such as Google Analytics, Google Tag Manager, Google Search Console, Google Site Kit, and Google reCAPTCHA.

Google Analytics and related tools may collect information about how visitors find and use the website. This information helps us understand website performance, improve user experience, and evaluate marketing efforts.

Google reCAPTCHA helps protect our forms and website from spam, abuse, and automated activity. Its operation may involve collecting hardware and software information and placing a necessary cookie for risk analysis. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

You can learn more about how Google uses information from websites and applications that use its services by reviewing Google’s privacy resources. Google also provides a Google Analytics opt-out browser add-on for supported browsers.

5. HOW WE DISCLOSE INFORMATION

We may disclose information when reasonably necessary to:

  • Employees, technicians, contractors, and authorized representatives who need the information to perform their duties
  • Website hosting, analytics, communications, scheduling, payment, information-technology, security, and other service providers
  • Insurance providers, professional advisers, auditors, or legal representatives
  • Government authorities or other parties when required by law, regulation, legal process, or valid governmental request
  • Protect the rights, property, safety, or security of Mother Plumber, our customers, website users, or others
  • Investigate or prevent suspected fraud, abuse, unlawful activity, or security incidents
  • Facilitate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

We do not sell personal information for money. Some analytics or advertising technologies may be classified as “sharing,” “targeted advertising,” or a “sale” under certain privacy laws even when no money is exchanged. Where applicable law provides a right to opt out of such activity, we will honor valid requests as required.

Our service providers are authorized to use personal information only as necessary to provide their services to us or as otherwise permitted by their agreements and applicable law.

6. COMMUNICATIONS

If you contact us or request service, we may communicate with you by telephone, email, or text message regarding your inquiry, appointment, estimate, service, or account.

Consent to receive marketing communications is not a condition of purchasing plumbing services. You may unsubscribe from promotional emails by following the instructions included in the communication. You may request that promotional text messages stop by replying STOP, when applicable.

We may continue to send nonpromotional communications related to active appointments, services, transactions, safety matters, or legal obligations.

Message and data rates may apply to text messages according to your wireless provider and service plan.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries and provide requested services
  • Maintain customer, service, warranty, accounting, and business records
  • Fulfill contractual and legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect against fraud, abuse, and security threats

Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable legal, tax, insurance, warranty, and operational requirements.

8. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. YOUR PRIVACY CHOICES AND RIGHTS

Depending on your location and applicable law, you may have the right to request that we:

  • Confirm whether we process your personal information
  • Provide access to certain personal information
  • Correct inaccurate personal information
  • Delete certain personal information
  • Provide a portable copy of certain information
  • Opt you out of certain targeted advertising, sales, or profiling activities
  • Reconsider a decision concerning a privacy request

These rights may be subject to exceptions, verification requirements, and legal limitations.

To submit a privacy request, email  info@motherplumber.com   or call (866) 797-4639. Please provide enough information for us to identify you and understand the request. We may need to verify your identity before completing it.

You may use an authorized agent where permitted by law. We may require evidence of the agent’s authority and verification of your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms, or services operated by third parties. We do not control and are not responsible for their privacy, security, content, or operating practices. Review the privacy policy of any third-party service before providing information to it.

11. CHILDREN’S PRIVACY

Our website and plumbing services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through our website, contact us so we can review and address the matter.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of the website following an update is subject to the revised policy.

13. CONTACT US

For questions or requests concerning this Privacy Policy or our privacy practices, contact:

Mother Plumber LLC
201 S Illinois Street, Suite 1100
Indianapolis, IN 46204
Phone: (866) 797-4639
Email: info@motherplumber.com
Website: motherplumber.com

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