TERMS AND CONDITIONS
Last Updated: September 3, 2026
These Terms and Conditions (“Terms”) govern your access to and use of motherplumber.com (the “Website”), operated by Mother Plumber LLC (“Mother Plumber,” “we,” “us,” or “our”).
By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. WEBSITE PURPOSE
The Website provides general information about Mother Plumber, our plumbing services, service areas, and ways to contact or request service from us.
Website content is provided for general informational purposes. It is not a substitute for an on-site inspection, professional diagnosis, written estimate, or service agreement.
2. ELIGIBILITY AND ACCEPTABLE USE
You may use the Website only for lawful purposes. By using the Website, you represent that you are legally capable of agreeing to these Terms.
You agree not to:
- Use the Website for fraudulent, unlawful, or abusive purposes
- Submit false, misleading, or unauthorized service requests
- Attempt to gain unauthorized access to the Website or its systems
- Interfere with the Website’s security, availability, or operation
- Introduce viruses, malicious code, automated attacks, or harmful material
- Scrape, copy, reproduce, or exploit Website content without authorization
- Impersonate another person or misrepresent your identity or authority
- Use information obtained from the Website to harass, harm, or unlawfully contact another person
- Circumvent security features, including spam-prevention or verification tools
We may restrict or terminate access to the Website when we reasonably believe these Terms have been violated.
3. SERVICE REQUESTS AND APPOINTMENTS
Submitting a form, calling us, emailing us, or otherwise contacting Mother Plumber does not guarantee:
- Appointment availability
- A particular arrival time
- Acceptance of a project
- A specific diagnosis
- A particular repair method
- Completion within a particular timeframe
- Any quoted price unless confirmed in an authorized written estimate or agreement
Service availability depends on location, scheduling, staffing, property access, working conditions, equipment, parts, permitting requirements, and other relevant circumstances.
Appointment windows and estimated arrival times may change because of traffic, weather, emergency calls, job conditions, or other circumstances outside our reasonable control. We will make reasonable efforts to communicate material scheduling changes.
4. PLUMBING SERVICES
Plumbing recommendations and pricing may depend on inspection findings, system condition, accessibility, code requirements, property conditions, and the scope of work authorized by the customer.
Any actual plumbing work will be governed by the applicable estimate, work order, service authorization, invoice, warranty, or other agreement associated with that work. If these Website Terms conflict with a signed service document, the signed service document controls concerning the applicable plumbing services.
Conditions concealed inside walls, floors, ceilings, underground piping, fixtures, equipment, or other inaccessible areas may not be identifiable before work begins. Additional work or revised pricing may be necessary if previously unknown conditions are discovered. We will seek appropriate authorization before performing material work outside the approved scope, except when immediate action is reasonably necessary to address an urgent safety or property-protection concern and authorization is permitted by applicable law or agreement.
5. ESTIMATES, PRICING, AND PAYMENT
Website content does not constitute a binding estimate or promise of a particular price.
Prices may vary based on diagnosis, labor, materials, equipment, accessibility, urgency, permits, code requirements, site conditions, and the approved scope of work. Applicable pricing and payment terms will be communicated through the relevant estimate, work order, invoice, or service agreement.
Customers are responsible for reviewing and approving the proposed scope and price before work begins. Payment is due according to the terms stated in the applicable service documents.
6. EMERGENCY AND SAFETY INFORMATION
The Website is not monitored continuously and should not be relied upon for emergency assistance.
If you smell gas, suspect a gas leak, encounter fire, flooding near electrical equipment, carbon monoxide, sewage exposure, or another immediate threat to life or property:
- Leave the affected area when appropriate
- Do not operate switches, appliances, vehicles, or devices that could create a spark when gas may be present
- Contact 911, the fire department, your gas utility, or another appropriate emergency authority
- Follow the instructions of emergency personnel and utility providers
A website form submission is not an emergency-service dispatch confirmation.
7. CUSTOMER RESPONSIBILITIES
When requesting or receiving service, you agree to:
- Provide accurate contact, property, and service information
- Have authority to request work at the property
- Disclose known hazards, access limitations, or relevant property conditions
- Provide safe and reasonable access to the work area
- Secure pets and keep children and unauthorized individuals away from the work area
- Follow reasonable safety and preparation instructions
- Review the proposed scope, pricing, and other terms before approving work
You are responsible for obtaining approval from the property owner, landlord, property manager, association, or other authorized party when required.
8. COMMUNICATIONS
When you provide your telephone number or email address in connection with an inquiry or service request, you authorize Mother Plumber and its service providers to contact you regarding that inquiry, appointment, estimate, service, transaction, or account.
Communications may occur by telephone, email, or text message. Message and data rates may apply to text messages.
Consent to receive marketing communications is not a condition of purchasing plumbing services. You may unsubscribe from promotional emails using the instructions in the message and may reply STOP to applicable promotional text messages.
9. WEBSITE CONTENT
We make reasonable efforts to keep Website information accurate and current. However, service descriptions, service areas, availability, photographs, illustrations, pricing references, promotions, and other content may contain errors or become outdated.
We may modify, correct, suspend, or remove Website content without notice. The Website’s description of a service does not guarantee that the service is appropriate or available for every property or condition.
10. INTELLECTUAL PROPERTY
The Website and its content—including text, branding, logos, graphics, photographs, illustrations, videos, page designs, and other materials—are owned by or licensed to Mother Plumber and are protected by applicable intellectual-property laws.
You may view and print reasonable portions of the Website for personal, noncommercial use. You may not reproduce, modify, republish, distribute, sell, license, publicly display, or commercially exploit Website content without prior written permission.
“Mother Plumber,” “The Mother of All Plumbers,” associated logos, and related branding may not be used without authorization.
11. INFORMATION AND MATERIALS YOU SUBMIT
You represent that information, photographs, messages, reviews, or other materials you submit to us are accurate, lawful, and do not violate another person’s rights.
You retain ownership of materials you submit. You grant Mother Plumber permission to use submitted materials as reasonably necessary to:
- Respond to your inquiry
- Evaluate the requested work
- Provide and document services
- Maintain business and customer records
- Address warranties, disputes, insurance matters, or legal obligations
We will handle personal information according to our Privacy Policy.
We will not use a customer’s name, testimonial, review, or property photographs for public advertising without authorization or another lawful basis.
12. THIRD-PARTY SERVICES AND LINKS
The Website may use or link to third-party websites, maps, social-media platforms, analytics services, scheduling tools, payment services, or other resources.
Third-party services are governed by their own terms and privacy policies. Mother Plumber does not control and is not responsible for third-party content, availability, security, or practices. A link does not necessarily constitute an endorsement.
13. NO WARRANTIES REGARDING THE WEBSITE
To the fullest extent permitted by law, the Website is provided on an “as is” and “as available” basis.
We do not warrant that:
- The Website will always be available or uninterrupted
- Website content will always be complete, accurate, or current
- The Website will be free from errors, viruses, or harmful components
- A message or form submission will always be received or answered
- Website information will be suitable for a particular plumbing problem or property
Nothing in this section limits any written warranty expressly provided for completed plumbing work or any right that cannot lawfully be waived.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mother Plumber LLC and its members, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:
- Access to or use of the Website
- Inability to access or use the Website
- Reliance on general Website information
- Website errors, interruptions, or security incidents
- Third-party websites or services
- Unauthorized access to information transmitted through the Website
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. Liability arising from plumbing services will be governed by the applicable service documents and law.
15. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify and hold harmless Mother Plumber LLC and its members, employees, contractors, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of another party’s rights.
This provision does not require you to indemnify a party for conduct for which indemnification cannot lawfully be required.
16. PRIVACY
Your use of the Website is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, disclose, and protect information associated with the Website and our services.
17. GOVERNING LAW
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.
Any legal proceeding relating to these Website Terms must be brought in a court with appropriate jurisdiction in Indiana, unless applicable law requires otherwise.
18. CHANGES TO THESE TERMS
We may update these Terms periodically. Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after revised Terms are posted constitutes acceptance of those revised Terms.
19. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the greatest extent legally permitted, and the remaining provisions will remain in effect.
20. NO WAIVER
Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.
21. ENTIRE AGREEMENT
These Terms and the Privacy Policy constitute the agreement between you and Mother Plumber concerning use of the Website. Separate estimates, work orders, service authorizations, warranties, invoices, and other service documents govern the plumbing services to which they apply.
22. CONTACT US
Questions about these Terms may be directed to:
Mother Plumber LLC
201 S Illinois Street, Suite 1100
Indianapolis, IN 46204
Phone: (866) 797-4639
Email: info@motherplumber.com
Website: motherplumber.com